RETURNS & EXCHANGES

8 articles
  • What is your return policy?

    Changed your mind?   We have free returns on orders* over €50 // $55 // 350 DKK within the EU and UK.  A new and unused product can be returned in its original and intact packaging (box) for a full refund or in exchange for another product within 30
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  • How can I return my order?

    Not satisfied with your new product? Bummer! Remember, you can always try another pair - we have free returns on all orders over €50 // $55 // 350 DKK. A new and unused product can be returned in its original and intact packaging (box) for a full
  • How can I exchange my sunglasses?

    Changed your mind?    We have free returns on orders over €50 // $55 // 350 DKK within the EU and all other prices for returns depend upon the destination.  A new and unused product can be returned in its original and intact packaging (box) in exc
  • My sunglasses are too big/loose - can this be fixed or do they need to be returned?

    If you have a pair of acetate sunglasses - YES, they can be fixed! We have received a number of inquiries about our NEW DEPP model being a bit too loose. Luckily, it is super easy to adjust acetate sunglasses to make them fit you much better! Acetate
  • Have you received my return?

    Processing your return usually takes a few days. However, we will send you an email update as soon as we have received and checked your returned product(s). NB: Due to COVID-19, there can be shipping delays on all orders and returns. Returns shipped